At Tiny Fruit Press, we want you to be happy with your purchase. As an independent publishing and events company, each order helps support small-scale creative work, so we ask customers to read this policy carefully before purchasing.

By placing an order through Tiny Fruit Press, you agree to the terms outlined below.

1. Physical Products

This policy applies to all physical goods sold by Tiny Fruit Press, including but not limited to:

• Books

• Zines

• Prints

• Merchandise

• Limited edition items

• Bundles and subscription packages

Returns Eligibility

Customers may request a return within 14 days of receiving their order in accordance with UK consumer law.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be returned in its original packaging, where possible

• Proof of purchase must be provided

• The customer must contact us before sending any item back

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are non-refundable unless faulty or damaged:

• Digital downloads

• E-books or PDF publications

• Event tickets

• Workshops or class bookings

• Subscription services already commenced

• Custom-made or personalised items

• Signed copies

• Limited edition items marked as final sale

• Gift cards

3. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

tinyfruitpress@gmail.com

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

If approved, we may offer:

• A replacement

• Store credit

• A partial refund

• A full refund

Tiny Fruit Press reserves the right to determine the appropriate remedy on a case-by-case basis.

4. Return Shipping Costs

Unless an item is faulty, damaged, or incorrect:

• Customers are responsible for return shipping costs

• Original shipping fees are non-refundable

We recommend using a tracked postal service, as Tiny Fruit Press cannot be held responsible for items lost or damaged during return transit.

5. Refund Processing

Approved refunds will be processed to the original payment method within 14 days of receiving the returned item or confirming eligibility for refund.

Banks and payment providers may take additional time to process funds.

6. Event Tickets & Bookings

All event tickets, workshops, readings, and related bookings are generally non-refundable.

However:

• If an event is cancelled by Tiny Fruit Press, customers will be offered either a full refund or transfer to a rescheduled date

• If an event is significantly changed, we may offer partial or full refunds at our discretion

• Tickets may not be resold for commercial gain without written permission

Tiny Fruit Press is not responsible for:

• Travel costs

• Accommodation costs

• Third-party expenses

• Personal scheduling conflicts

7. Event Conduct & Right of Refusal

Tiny Fruit Press reserves the right to refuse entry to or remove attendees from events where behaviour is:

• Abusive

• Threatening

• Discriminatory

• Harassing

• Unsafe

• Disruptive to staff, artists, performers, or guests

In these circumstances, refunds will not be issued.

8. Limitation of Liability

To the fullest extent permitted by law, Tiny Fruit Press shall not be liable for:

• Indirect or consequential losses

• Delays outside our reasonable control

• Lost profits, data, or opportunities

• Damage resulting from misuse of products

• Third-party service failures, including payment processors or delivery providers

Nothing in this policy excludes rights that cannot legally be excluded under applicable law.

9. Force Majeure

Tiny Fruit Press shall not be held liable for delays, cancellations, or failures caused by circumstances beyond reasonable control, including but not limited to:

• Severe weather

• Transport disruption

• Industrial disputes

• Illness

• Government restrictions

• Venue closures

• Technical failures

• Acts of God

10. Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

11. Contact

For all returns, refunds, or customer support enquiries, please contact:

Tiny Fruit Press
tinyfruitpress@gmail.com
www.tinyfruitpress.co.uk

Welcome to Tiny Fruit Press. These Terms of Service (“Terms”) govern your use of our website, services, publications, online shop, event bookings, and any related content or experiences provided by Tiny Fruit Press (“we”, “us”, or “our”).

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. About Tiny Fruit Press

Tiny Fruit Press is an independent publishing and events company offering publications, creative products, workshops, readings, performances, and community events.

These Terms apply to all users of the website, including customers, contributors, event attendees, browsers, vendors, and collaborators.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or have permission from a parent or guardian

• The information you provide is accurate and complete

• You will use the website lawfully and respectfully

We reserve the right to refuse service to anyone at any time for any lawful reason.

3. Products & Services

We make every effort to accurately display and describe our products and services. However:

• Colours, materials, and print finishes may vary slightly

• Product images are illustrative only

• Availability is not guaranteed

• Limited editions may sell out without notice

We reserve the right to:

• Modify or discontinue products or services

• Limit quantities

• Refuse or cancel orders

• Correct pricing or typographical errors

4. Orders & Payments

All prices are listed in GBP (£) unless otherwise stated.

By placing an order, you confirm that:

• You are authorised to use the payment method provided

• Billing information is accurate

• You understand all applicable taxes, shipping costs, or import duties are your responsibility

Orders are not confirmed until payment has been successfully processed.

We reserve the right to cancel or refuse any order at our discretion, including suspected fraud or unauthorised resale activity.

5. Shipping & Delivery

Estimated delivery times are not guaranteed.

Tiny Fruit Press is not liable for delays caused by:

• Postal services

• Customs processing

• Weather conditions

• Industrial action

• Incorrect delivery information

• Circumstances outside our reasonable control

Risk in physical goods passes to the customer upon delivery.

6. Returns & Refunds

Please refer to our separate Returns & Refunds Policy for full details regarding cancellations, returns, damaged goods, and event refunds.

7. Events, Workshops & Ticketing

By attending a Tiny Fruit Press event, you agree to behave respectfully toward staff, artists, contributors, venue workers, and attendees.

We reserve the right to:

• Refuse admission

• Remove attendees

• Cancel bookings

• Deny future attendance

without refund where behaviour is abusive, threatening, discriminatory, unsafe, disruptive, or unlawful.

Event schedules, venues, speakers, and line-ups may change where necessary.

8. Photography & Media Consent

By attending public Tiny Fruit Press events, you acknowledge that photographs, video, or audio recordings may be captured for promotional, archival, editorial, or social media purposes.

If you do not wish to appear in media content, please notify event staff upon arrival, and we will make reasonable efforts to accommodate your request.

9. Intellectual Property

All content produced or published by Tiny Fruit Press, including but not limited to:

• Text

• Artwork

• Poetry

• Logos

• Branding

• Graphics

• Event materials

• Website content

• Audio/video recordings

is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, sell, republish, or commercially exploit any content without prior written permission.

Ownership of contributor work remains subject to the specific agreement made between Tiny Fruit Press and the contributor.

10. User Submissions

If you submit work, pitches, manuscripts, artwork, or other creative materials to Tiny Fruit Press:

• You confirm that the work is your own or that you have permission to submit it

• You grant us the right to review and communicate regarding the submission

• Submission does not guarantee publication, representation, payment, or collaboration

Unless otherwise agreed in writing, all intellectual property rights remain with the creator.

We are not responsible for unsolicited submissions that are lost, deleted, or not reviewed.

11. Website Use

You agree not to:

• Use the website unlawfully

• Attempt to gain unauthorised access to systems or data

• Interfere with website security or operation

• Upload malicious code

• Harass, threaten, or impersonate others

• Use our content for commercial exploitation without permission

We may suspend or terminate access for users who violate these Terms.

12. Third-Party Services & Links

Our website may contain links to third-party websites, payment providers, ticketing platforms, or external services.

Tiny Fruit Press is not responsible for:

• Third-party content

• External policies or practices

• Security or privacy issues on third-party platforms

• Losses resulting from third-party services

Use of third-party services is at your own risk and subject to their own terms.

13. Disclaimer

Tiny Fruit Press provides its website and services on an “as available” and “as is” basis.

We do not guarantee that:

• The website will always be uninterrupted or error-free

• Content will always be accurate or complete

• Services will meet every user expectation

To the fullest extent permitted by law, all implied warranties are excluded.

14. Limitation of Liability

To the fullest extent permitted by law, Tiny Fruit Press shall not be liable for:

• Indirect or consequential losses

• Loss of profits, opportunities, goodwill, or data

• Event cancellations outside our control

• Technical failures

• Delivery delays

• Personal property damage at events

• Injuries arising from attendee negligence

Nothing in these Terms excludes liability where exclusion is unlawful, including liability for fraud, death, or personal injury caused by negligence.

15. Indemnity

You agree to indemnify and hold harmless Tiny Fruit Press, its organisers, contributors, staff, collaborators, and affiliates from claims, damages, liabilities, costs, or expenses arising from:

• Your breach of these Terms

• Your misuse of the website or services

• Your unlawful conduct

• Your infringement of another party’s rights

16. Force Majeure

Tiny Fruit Press shall not be liable for delays, cancellations, or failures caused by events beyond reasonable control, including but not limited to:

• Severe weather

• Illness

• Venue issues

• Government restrictions

• Internet outages

• Industrial disputes

• Natural disasters

• Supply chain disruption

17. Privacy

Your use of our services is also governed by our Privacy Policy and Cookie Policy.

18. Changes to These Terms

We may update these Terms at any time without prior notice.

The latest version will always be posted on our website with the updated revision date.

Continued use of the website or services after changes are posted constitutes acceptance of the revised Terms.

19. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact

For questions regarding these Terms, please contact:

Tiny Fruit Press
tinyfruitpress@gmail.com
www.tinyfruitpress.co.uk

Tiny Fruit Press (“Tiny Fruit Press”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, attend events, submit creative work, sign up to newsletters, or otherwise interact with us.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following information:

Personal Information

Including but not limited to:

• Name

• Email address

• Billing address

• Shipping address

• Phone number

• Payment information

• Event booking details

• Social media usernames if voluntarily provided

• Information included in submissions or correspondence

Technical Information

When you use our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Time zone settings

• Website usage data

• Cookies and analytics information

2. How We Use Your Information

We use your information to:

• Process orders and payments

• Deliver products and services

• Manage event bookings

• Communicate with customers and contributors

• Send newsletters or updates where consent has been provided

• Respond to enquiries

• Improve website performance and user experience

• Prevent fraud or misuse

• Meet legal or regulatory obligations

We will only use your information where we have a lawful basis to do so under UK data protection law.

3. Legal Bases for Processing

Under the UK GDPR and Data Protection Act 2018, we rely on the following legal bases:

• Performance of a contract

• Legitimate interests

• Legal obligations

• Consent (where required)

• Protection against fraud or unlawful activity

4. Payments

Payments may be processed through third-party payment providers.

Tiny Fruit Press does not store full payment card details.

Payment providers process your data according to their own privacy policies and security standards.

5. Email Marketing & Newsletters

If you subscribe to our mailing list, we may send:

• Event announcements

• Publication updates

• Newsletters

• Promotional material

• Opportunities and open calls

You can unsubscribe at any time using the link included in marketing emails or by contacting us directly.

We will not send marketing emails without appropriate consent where legally required.

6. Submissions & Contributor Information

If you submit creative work, pitches, manuscripts, artwork, or proposals to Tiny Fruit Press, we may retain your contact details and submission materials for editorial and administrative purposes.

Submission materials will not be published, shared, or commercially used without further agreement.

7. Event Photography & Recording

Photographs, audio, or video recordings may be captured during public Tiny Fruit Press events for promotional, editorial, archival, or social media purposes.

Where reasonably possible, attendees may request not to appear in identifiable media content by informing staff at the event.

8. Sharing Your Information

We do not sell your personal information.

We may share data with trusted third parties where necessary, including:

• Payment processors

• Delivery providers

• Event platforms

• Email marketing services

• Website hosting providers

• Professional advisers or legal authorities where required

These parties only receive information necessary to perform their services.

9. Data Retention

We retain personal data only for as long as reasonably necessary to:

• Fulfil orders and services

• Maintain records

• Resolve disputes

• Meet legal, tax, or regulatory obligations

• Support editorial and operational activities

When information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent

• Request transfer of your data

• Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests may be sent to:

tinyfruitpress@gmail.com

11. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve functionality

• Remember preferences

• Analyse website traffic

• Enhance user experience

You may disable cookies through your browser settings, although some website functions may be affected.

A separate Cookie Policy may provide further details.

12. Data Security

We take reasonable technical and organisational measures to protect personal data against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

However, no online system can be guaranteed completely secure.

13. International Transfers

If third-party providers process data outside the United Kingdom, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

14. Children’s Privacy

Our website and services are not specifically directed toward children under 13.

We do not knowingly collect personal data from children without appropriate consent.

15. Third-Party Links

Our website may contain links to third-party websites or platforms.

Tiny Fruit Press is not responsible for the privacy practices, content, or security of external websites.

Users access third-party sites at their own risk.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website with the updated revision date.

Continued use of our services after changes are posted constitutes acceptance of the revised policy.

17. Contact

For questions about this Privacy Policy or your personal data, please contact:

Tiny Fruit Press
tinyfruitpress@gmail.com
www.tinyfruitpress.co.uk